Toggle the button next to Child Safe option to turn it Off. ISPs use blacklists to block specific sites as well. Certain ISP's around the world, and Virgin Media specifically, are using a service called "web safe" which is a service that is blocking domains from being accessed through certain devices. Hi, I’m be recently joined virgin and am experiencing my emails not loading correctly. I tried to check the AS name as advised on the forum , here is what I found. 3. on 30-05-2023 10:07. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. no resolution and i even phoned up yesterday. Learn whether it’s issues in your area or faults with your services. I've just signed up with Virgin Media and singing in to my account has been nothing but a. 100 and 194. Here’s what the lights mean on Hub 3: White power light is on and WiFi light is flashing red. Browse Virgin Media Virgin Media Community. There are no guarantees that my advice will work. I think I’m finally talking to someone at Virgin who know what they’re doing!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Security matters. on 27-07-2022 14:17. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. 0 Kudos. Tried switching off and on, pin hole reset. We would like to show you a description here but the site won’t allow us. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. From his point of view, I understand that he is correct in assuming that. Internet not working on Mac even though all other devices are ok From the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page?-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. on 26-08-2022 16:41. I have port 21 set up as a forward in my Hub 4. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. . 123 and 194. For best. Stay safe online. Vishing calls received for both Virgin Media and O2 in Security matters yesterday; Child safe not working in Security matters Tuesday; Cannot Turn Off Websafe and Child Safe in Security matters a week ago; Child Safe not working in Security matters 2 weeks ago; Your filter is blocking legitimate sites in Security matters 2 weeks ago10 REPLIES. Web safe settings not working. on 03-09-2022 19:15. If you’ve. never-displayed Additional options Related Device or Service. 4 weeks ago. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. Still not working. SpeedQuickStart, set up and connections. Learn more Have I helped? There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Select “Firewall”. Web Safe only works on devices connected to your Virgin Broadband at home. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. and they all return the same result: ⋮ Non-authoritative answer: Name:. Post Reply Preview Exit Preview. My Virgin Media App. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Networking and WiFi. 220. If the problem persist post back here to have issue flagged to the forum team. Try both Mac and Windows. com, @blueyonder. Thank you for your post and welcome to our community. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. To confirm Web Safe is working try going to by default access to VPN sites should be blocked. No bank or credit card details are required for the trial. However, it seems to have stopped since a few days ago. 8. - 5380668. Networking and WiFi. Doesn't work in Igconito, Chrome Browser, Edge or Safari. I am sorry to hear you have been unable to make any changes to web safe. Seems to be OK this morning. Thank you for the help. There’s a network fault in your area. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. I am more than happy to take a look into this for you. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Open an internet browser and type in the Virgin Media IP address: 192. Staying safe online with Virgin Media Web Safe. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. 100). Please help! 🙂. Child safe is switched on but has stopped blocking adult sites (it used to). on 01-10-2022 16:28. I have tried incognito, resetting cache, and downloading a vpn - all have failed. shows connected to Virgin Media Business. Virgin Mobile. I am sorry to hear you have been unable to make any changes to web safe. What to do if Virgin Media Web Safe isn't working. Thank you for your post. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Introducing 1. Looking in this section of the forum is has been quite clear for many months the Web Safe management functions have been problematic to totally broken for many customers. Virgin Media takes online safety seriously. Recently it stopped working (4 weeks ago). Networking and WiFi. Options. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. We are aware of this issue and have our support team working on getting this resolved ASAP. And as you needed to choose whether to switch Web Safe. This is my first post here as I normally find a solution to my problems or manage to work them out myself. Cables all ok. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Anyway, I recently moved house (August) and kept the same package. I would be happy to take a further look into this for you but would need to confirm a few detai. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. on 03-09-2022 19:15. I don't work for Virgin Media, I'm a VM customer. Tuning in. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. My Virgin Media App. Virgin Media; My Virgin Media; Shop; Help;. org. It's been on since the start. Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. 100). comIf you are new to Virgin Media, the Child Safe content filter is usually enabled and this does block the most VPNs. Browse Virgin Media Virgin Media Community. Top offers; Discover Virgin Media; Broadband deals;. What’s more, it’s compatible with all. fixing this should be a priority. Please. What do the colours mean? Yellow. Ok, this is getting annoying now. I am now making a complaint to OFCOM on their website - suggest you do the same. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Options. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Suicide and self-harm These categories will remain. It shows that it is ‘on’ but doesn’t block any websites at all. The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Stay safe online. on 06-03-2023 16:05. 1. 4. . My Virgin Media. Security matters. QuickStart, set up and connections. Child Safe not working. any help would be helpful. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoEmail address. Since the weekend I can’t access my sports club website where I coordinate community activity and fundraising. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. The info to report to VM was given above. on 18-10-2022 19:33. We would like to show you a description here but the site won’t allow us. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Look out for the envelope in the top right-hand corner. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Options. All its engineers are on our doorstep here in Essex. Hello, I am having this problem too. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. Child safe not working. Chatter and natter. Virgin Phone Switchover. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Having problems with Websafe again. Child safe is not working. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon” When will this be fixed? From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. 50 per month. Manage Your Account. Installed Web Safe on Mac. Not able to access websafe_setting page (able to go to update_profile page). You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. 1 for Families |. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. These blocks usually come from a false alarm on a domain that was purchased, misused, and then repurchased from another user, or a false claim on this. thank you for steering me in the right direction with the forum. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. I keep getting the message seen in the attached picture. branson@virginmedia. 9. We would like to show you a description here but the site won’t allow us. - 5388473. Web safe not working when enabled in Security matters Sunday;QuickStart, set up and connections. Learn how you can change Web Safe settings to turn Child Safe off. 4. I am not using any VPN in my devices (mobile and laptops). We would like to show you a description here but the site won’t allow us. Virus Safe - Enabled. Learn more. Regards. Had a new Hub 5 yesterday to so say solve connection issues. 9. Options. Phone. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. 8. Browse Virgin Media Virgin Media Community. Networking and WiFi. Child safe is on under account settings -> online security. " This has been the same for 3 days now. I activated it yesterday, & it confirms my settings. I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. SpeedHave just realised that websafe is not working. Browse Virgin Media Virgin Media Community. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. Virgin Media is now offering. To turn parental controls off on Android, you need to go to the Play Store. 1. Hey, Durgs. 100. I've flagged this with VM before and nothing happened. Networking and WiFi. QuickStart, set up and connections. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Log in to your Virgin Media account using your email address and password. 1. Please help, I’ve got young, curious kids spending more time than usual on their screens over half term!Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Here you’ll find all the help you need for Virgin Media related problems and issues. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. I do not pay the extra £3 a month for the internet security. Do NOT visit the link included in the mails or response Email 1 VIR. Regards, Bashkaaa - 5395816. Options. com nslookup protonvpn. If your site is blocked by a majority of ISPs, it may be that there is a. We would like to show you a description here but the site won’t allow us. Unlike some posts here, I want Child Safe to work. Select Parental Controls in Virgin Media Web Safe. on 06-04-2023 07:40. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. That is very good since the country is not a member of any signal intelligence alliances. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Web Safe: Web Safe will not automatically be set to on. . hi I’m trying to add a website to the restricted websites on child safety but it’s not working. SpeedWeb safe provides ultimate protection when using the internet. Hi Shaz - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly. . Web safe provides ultimate protection when using the internet. Hi Sabrina Two weeks ago child/web safe was working fine, but only a week ago everything stopped, even blocking websites manually stopped, - 5395816. 1 Kudo. I added it to the 'allowed websites' list, and it's working fine. Stay safe online. on 03-11-2022 16:13. Hi, I am having the same issue on my directly connected PC, but works on devices connecting via wifi. QuickStart, set up and connections. Child and Web safe - cannot access some sites in Security matters Sunday; Child Safe not working in Security matters a week ago; Child safe not working in Security matters 2 weeks ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago Child Safe not working. Changing network settings to use any Public DNS should re-gain full access for the. SpeedWe would like to show you a description here but the site won’t allow us. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. A new secure password will be generated for you. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 168. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. See where this Helpful Answer was posted. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. It is showing as switched on, but nothing is being blocked. 1 You may want to start by seeing what your site report looks like using a tool like Blocked. o. VM web safe not working (unable to configure it or turn it on/off is a regular source of complaint on the forums) and it works via VM DNS. It's been on since the start. Tuning in. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Virgin Media Staff Options. We would like to show you a description here but the site won’t allow us. Try computers with Cisco’s OpenDNS using 208. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. ExpressVPN. co. Stream from Virgin Media. I have just had VM broadband installed. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). " I cannot fix this. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. All devices would need to be re-connected to the WiFi. Not able to access websafe_setting page (able to go to update_profile page). Virgin Media accepts no. 168. Security matters. I advise that. 1. Then, open your browser in Windows again to see if the connection is fixed. When I got the Manage Websafe Settings I get the virgin - 5135652 - 21. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. So you can kick back and enjoy yourself, knowing somebody’s got your. in Security matters a week ago; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters 2 weeks ago; Online security in Switched On Families 2 weeks ago I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. 8. If you go to is the AS Name reported as Virgin Media?. Networking and WiFi. Make your broadband work for you Find out more. 3. com 9. If your Virgin Mobile is connected to your home broadband, you can browse protected. Once logged in you will see 2 filters; Virus Safe and Child Safe. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Problems in the last 24 hours. My Virgin Media App. Log in to My Virgin Media. Staying safe online with Virgin Media Web Safe. Child safe is switched on but has stopped blocking adult sites (it used to). com 194. richard. We recommend keeping Virus Safe on. Networking and WiFi. However, it seems to have stopped since a few days ago. OpenDNS provide instructions here :. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Forum team are best placed to help and issue has been flagged to them. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Was told that an engineer would come out, look at the sockets and do the switchover. Thank you for your post and welcome to our community. Account - Cable. same issue for me as well, seems to be a wider issue than they think it is. . Not good enough. We created Web Safe for our customers to make browsing safety a no-brainer. I'm very sorry for the issue you're having with Child Safe. Once logged in, select ‘My apps’ tab’. Virus Safe - Enabled. To confirm the settings update, click “Yes. Learn more Have I. For a single one, you may be able to get an exemption. 1 for Families | Cloudflare. What to do if Virgin Media Web Safe isn't working. virginmedia. Set Virus Safe to On ( on is normally ok for VPNs. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Virgin Media Mail operates several email domains, including @virginmedia. Entertain me; Broadband Deals. Here you’ll find all the help you need for Virgin Media related problems and issues. . Please change them. Web Safe turned off but still blocking websites. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. uk, which will give you a rough idea on if it's a single ISP in the UK that's. Available with M50 broadband or faster. When I try to access the account through my Virgin Media website it tells - 5287803. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. 1 for Families |. It stops all kind of rubbish from popping up which we’re now stuck with. You could also try a tracert via VM to see if it hangs. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". 100 nslookup protonvpn. The disaster is that i have called the customer services for. No there is not; technically not possible. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 0 Kudos Reply. I have reset the hub, checked the connections and followed the help promts. Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service. Virgin Mobile. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Account - Cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. -- I'm a Very Insightful Person, I'm here to share kno. Options. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Thank you for your post. ct Mark as Helpful Answer. The fact you cannot configure VM web safe may be part of the issue. Further exclusions & legal stuff apply. Contact the site operator for further help. Child Safe not working in Security matters Tuesday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoConsider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache in a browser's Incognito / Private window an alternative browser If issue persist post back here to have issue flagged to forum team. Staying safe online with Virgin Media Web Safe. For more tips on how to keep your kids safe online, visit Internet Matters. Try again to see if problem persists. Virgin Phone Switchover. 4. Many thanks. Stream from Virgin Media. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Virgin media asked me via Twitter to post here to see if someone can sort this out. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. 1. com Child safe not working in Security matters Tuesday; Child safe issues, Virgin Media customer service is appalling in Security matters Sunday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters a week ago Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. Switched On Families. So I’ve gone in. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412.